Better business results and a stronger culture start with seeing how work really happens. We come onsite, listen to your people and your customers, and build habits that last after we leave.
What we do
We assess your call center and fine-tune how it runs. We've worked with finance, academic, domestic and international centers, in English or Spanish, B2B or B2C. Trainers meet your employees in person, monitor their calls to find strengths and weaknesses, and recommend changes you can act on. Available by appointment, with a free onsite evaluation.
Sales and sales management coaching that helps reps refine their technique inside a proven sales process, so more conversations turn into revenue and profit.
Coaching for leaders at every level, focused on communication and time management. We also contract with some of the best certified coaches in the industry and match you with the coach who fits your goals and culture.
The latest competency-based assessments, including PXT Select, help you hire tough so you can manage easy. The same tools support coaching and succession planning.
Our process
We meet your people, monitor live calls where it helps, and run pre-workshop surveys to pinpoint strengths and gaps.
A Lean Six Sigma approach captures the Voice of the Customer and shapes the assessments and curriculum.
Engaging, interactive facilitation in person or online, in English, Spanish or both.
Follow-up sessions, coaching and post-workshop surveys measure success and make the new habits stick.
Our Lean Six Sigma approach gathers the Voice of the Customer and helps you build the surveys and assessments that measure progress.
What clients say
Mary Anne's Professional Sales course is producing measurable results for our sales team and has from day one of her three-day course. From the newest to the most experienced, they are able to take their selling skills to the next level.
Mary Anne has proven to be an incredible resource to our corporation. She is able to quickly assess the room and drill down through material to make it transferable to all levels. I would recommend her for any organizational development need.
I can assure you that this is THE best investment that our company could have ever made for the management group. Since returning to work after the first two-day session I have been able to approach daily tasks at a different angle and I am getting better results.
This past week I have not had any complaints and they are getting their jobs done faster each day. Your leadership classes have not just helped me learn to be a better manager, you have also given me the opportunity to pass the knowledge down.
Tell us what you're working on. Consultations are free, and so is the onsite evaluation for call centers.