Sales & service training

Built by a former Million Dollar Round Table producer and the author of The Sales Messenger. Programs run from half-day seminars to four-day workshops or long-term curricula, customized with input from your team and an optional pre-workshop survey.

  • Best forSales reps, sales managers, service and call center teams
  • FormatsLive, virtual or blended
  • LanguagesEnglish & Spanish
The Sales Messenger

The Art of Engagement

Getting and keeping your prospects engaged

Ideal for sales professionals at every level and in every industry. Participants learn how to communicate their company's unique advantage, sell value over price, and build lifetime rapport that minimizes the impact of concerns, questions and objections.

You'll learn to

  • Master the steps to a sale
  • Know what sets professionals apart from amateurs
  • Plan strategically for each customer interaction
  • Manage time around performance and results
  • Communicate effectively with prospects and existing clients
  • Build long-term relationships through consultative selling
  • Welcome objections, questions and concerns instead of fearing them
  • Maintain a competitive advantage
The Sales Messenger

The Art of Skillful Negotiations

Win-win outcomes without giving away the store

Participants learn what it takes to win in today's business environment, including the difference between negotiating and selling and the traits of great negotiators. We cover the essential steps of the negotiation process (knowing your products, researching the customer, preparing, transitioning, negotiating, communicating and closing) and build a plan to put them to work.

You'll learn to

  • Create a win-win experience
  • Define the difference between negotiating and selling
  • Negotiate contracts, purchases and deals
  • Explain to a longtime client why things are changing
  • Communicate value versus price
  • Refine professional communication skills
  • Sell the "No"
The Sales Messenger

Service That Sells

Customer service that builds loyalty and revenue

Introduces the communication skills needed to build trust with external and internal customers. Participants develop the interpersonal skills to build long-term relationships, increase sales where applicable, and reduce complaints, practicing time-tested service skills in a way that creates understanding, excitement and results.

You'll learn to

  • Convey professionalism throughout every encounter
  • Communicate respectfully and effectively
  • Calm the upset customer
  • Remove barriers to listening
  • Suggestively sell other products and services
  • Reduce "Let me talk to your supervisor"
Everything DiSC

Selling with Style

Everything DiSC Sales for sales and service teams

Better communication equals better sales relationships. Using the DiSC Sales Map and a personalized selling profile, each participant sees their own sales style, priorities, strengths and challenges, then learns to read customers' buying styles and tailor presentations to how each prospect prefers to communicate.

You'll learn to

  • Increase sales effectiveness by learning the basics of human behavior
  • Recognize your personal selling style, strengths and challenges
  • Follow a process for reading customer styles
  • Understand how each style approaches buying
  • See what moves each style to act on an offer
  • Adapt your behavior with specific strategies and words
  • Increase customer satisfaction scores
Beyond the classroom

Call center consulting & sales coaching

Make the training show up on the phones

We evaluate your call center onsite for free, monitor live calls, and coach reps and managers inside a proven sales process, in English or Spanish, B2B or B2C.

See consulting

What clients say

Results people notice the next week.

Mary Anne's Professional Sales course is producing measurable results for our sales team and has from day one of her three-day course. From the newest to the most experienced, they are able to take their selling skills to the next level.
Mike EftingPresident, Viachem, Ltd.
Mary Anne has proven to be an incredible resource to our corporation. She is able to quickly assess the room and drill down through material to make it transferable to all levels. I would recommend her for any organizational development need.
Stacy WinsettVP Human Resources, Herc Rentals, Inc.
I can assure you that this is THE best investment that our company could have ever made for the management group. Since returning to work after the first two-day session I have been able to approach daily tasks at a different angle and I am getting better results.
Brian SizemoreTraining participant
This past week I have not had any complaints and they are getting their jobs done faster each day. Your leadership classes have not just helped me learn to be a better manager, you have also given me the opportunity to pass the knowledge down.
Josh FuhrerTraining participant

Ready to move your team to action?

Tell us what you're working on. Consultations are free, and so is the onsite evaluation for call centers.

Book a free consultation (214) 613-1767